Ennthra.in will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.
No refund will be given by Ennthra.in if the order has been delivered with the color and size as selected by the customer while placing the order.
In the event of the error having occurred on the part of Ennthra.in, the product can be replaced or the amount can be refunded at the sole discretion of Ennthra.in.
In the case of multiple products being ordered, if for any reason whatsoever, Ennthra.in in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Ennthra.in shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Ennthra.in.
In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.
Debit card/credit card/netbanking - 7-10 working days from the refund initiation date.
NEFT transfer - 7-10 working days from the refund initiation date.